Support

Frequently Asked Questions

How do I restore my subscription or purchases?

Open the app, go to the membership/subscription screen, and tap “Restore Purchases”. You can also review your active subscription in iPhone Settings → your Apple ID → Subscriptions.

How do I cancel my subscription?

Subscriptions are managed by Apple. Go to iPhone Settings → your Apple ID → Subscriptions → MOSJIE CAMERA and cancel. You keep access until the end of the current billing period.

What's free, and what does a subscription unlock?

AI Composition includes a daily free allowance for non-subscribers that refreshes automatically each day; if a use doesn't complete because of a network error, it is not counted. The built-in free filters can be used without limit. A subscription unlocks all filters and removes the daily limit on AI Composition.

AI Composition or a filter isn't responding.

AI Composition requires an internet connection — check your network and try again. Filters work offline; if the preview looks stuck, reopen the camera. Still stuck? Email us with your device model and iOS version.

The app can't save photos or access the camera.

Open iPhone Settings → MOSJIE CAMERA and make sure Camera, Photos, and Microphone permissions are enabled.

How do I delete my data?

Open App Settings → Account & Data → Delete Account & Cloud Data to delete the anonymous service account and associated server-side data. Local photos and settings stay untouched, and Apple subscriptions are not canceled; if you cannot use the in-app entry point, email us — see our Privacy Policy for details.